WATCH: Household says their model new TV was broken by reckless FedEx supply driver


ROUND ROCK (KXAN) – Earlier than Christmas, individuals steadily warn you to verify packages delivered to your door do not get stolen – however what in the event that they break by the point they get to your door? door?

A brother and sister from Spherical Rock contacted KXAN and stated their FedEx supply driver dropped a model new TV, which broke it.

“I simply actually needed to get myself a TV or one thing,” Josh Rodriguez stated. “I believed all of my onerous work would repay by placing a TV on-line for a deal.”

He stated he ordered the tv on-line.

Rodriguez described opening and putting in the TV.

“I got here out of a protracted day at work. I see the TV, I set it up and every little thing. It is lovely. I went to plug it in. Activate the TV, and it is simply black. ”

At first Rodriguez thought he had obtained a defective merchandise, however his sister Monica determined to verify their doorbell digital camera simply to see how the TV was delivered.

What they noticed was surprising and disappointing, they stated.

“I’ve heard of tales like this. I simply did not suppose this is able to occur to me, ”Josh stated.

They watched a brief clip of a FedEx driver bringing the TV to the door. They heard a thud when the driving force put the field down.

“You realize, the best way they dealt with this package deal was nowhere close to the best way it ought to have been dealt with by a supply man,” Monica stated.

She stated she contacted FedEx and filed a grievance, however as of Wednesday evening she had no response from the corporate on what would occur to the declare she filed.

“I hope there will probably be individuals who look into the complaints, and [they’re] see what they’ll do to evaluate what they’re doing flawed, ”she stated. “Are the employees rushed to some extent the place they only should throw the packages away and go?” Ought to they repair it once more? ”

FedEx Response to KXAN Questions

When requested about Rodriguez’s scenario, FedEx despatched an announcement:

“The conduct depicted within the video is unacceptable and inconsistent with the professionalism FedEx Floor service suppliers exhibit on daily basis in safely and securely delivering hundreds of thousands of packages to our clients. We’re dedicated to treating our clients’ shipments with the utmost care and can take acceptable motion to resolve this situation. “

FedEx stated individuals can begin the declare course of for a broken package deal right here.

Insurance policies of different supply firms

Since many individuals purchase items on-line, we have additionally reached out to firms like UPS, the US Postal Service, and Amazon.


“UPS staff obtain common coaching on the corporate’s strategies and procedures for transporting and delivering packages safely. If a buyer stories issues with their supply, we are going to examine the scenario and take acceptable motion. ”

The corporate requested KXAN to this web page about submitting a declare for a misplaced or broken package deal.


“The Postal Service values ​​its clients and strives to supply wonderful service. That is our busiest time of yr and we’re getting ready all yr spherical to serve our clients all through the vacation season. This consists of offering our staff with ongoing schooling and coaching packages, with a view to present the extent of service our clients deserve. Discarded or discarded packages are unacceptable to us and the overwhelming majority of our letter carriers ship with the utmost care and professionalism.

USPS stated it plans to ship almost 800 million packages this vacation season.

The corporate spokesperson stated, “Within the uncommon occasion {that a} obtained package deal is broken, clients can file a declare for insured mail, COD mail, registered mail with postal insurance coverage, mail. Precedence Mail or Precedence Mail Specific packages to the next deal with: A grievance could be filed instantly, however no later than 60 days after the date of mailing. ”


The spokesperson stated most packages had been delivered with out issues. There are a variety of ways in which clients can monitor their packages, together with:

  • Through or an Amazon app
  • Amazon card monitoring perform
  • Amazon Logistics Photograph Supply Service

If something occurs, the spokesperson stated customer support is on the market 24/7 to assist.

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